Giving Appreciation Where It Is Due—to Our Dedicated EmployeesMarch 9, 2021
This month, we celebrate National Employee Appreciation Day, which is a cause for celebration. The observance is an opportunity for employers to recognize the dedicated staffers who are the heart and soul of any successful operation—but especially one that provides comfort, security and a full range of services for the residents who choose to make it their home.
Staffing senior living communities can be a challenge, it’s important not only to recruit excellent staff members, but also to retain them. At Monarch Landing, we value our staff because we know how much they contribute to the satisfaction of our residents.
We have an amazing staff, and we try to recognize that, by treating our employees as the essential workers they are. We work to create a culture that emphasizes hospitality, engagement and high-quality care—for employees as well as residents.
As a continuum of care community, our priorities range from offering restaurant-quality food, comfortable living spaces, a healthy lifestyle and a wide range of activities—both at home and at outside venues—to providing help for activities of daily living and conscientious, memory care and compassionate skilled care. We realize how important providing residents with a consistent daily routine can be, because it enhances feelings of security while reducing anxiety.
We don’t underestimate the dedication and professionalism it takes to do this job well, or to fulfill all roles—housekeeping, nursing, meal service—that make this community a home. That’s why we were grateful to see our management company, Life Care Services and its employees, ranked highest in customer satisfaction among Independent Senior Living Communities by J.D. Power.
That the recognition came during the COVID-19 pandemic was particularly meaningful. Joel Nelson, president of LCS, recognized the “heroic efforts of our community staff who serve residents each and every day,” in announcing the award. The company was rated highest for its community staff as well as five other factors.
The Springs, Monarch Landing’s Health Care and Rehabilitation Center, also was recently honored for both its long-term and short-term care. U.S. News and World Report ranked it among the Best Nursing Homes for 2020-2021 for its “high-performing” staff, among other accomplishments.
But perhaps the most eloquent testimony to our dedicated employees is the response of residents who value their compassion and dedication as much as we do. At the end of 2020 and after nine months dealing with the challenges posed by COVID-19, residents donated a record $130,000 to 300 hourly staffers at Monarch Landing. The donations to “Acknowledge Our Heroes” were made through the residence-run and -funded Staff Appreciation Fund.
“It’s the way residents can ensure the staff realizes how much we appreciate their heroic efforts on our behalf,” said Kathy Schreiner, co-chair of the resident committee that oversees the Staff Appreciation Fund.
The powerful gesture of appreciation speaks eloquently to the dedication of Monarch Landing employees—and underscores that a great place to live can also be a good place to work.